Realex Payments is the UK’s fastest growing online payments service provider. Based in Hammersmith, London, with offices in Dublin and Paris, we process in excess of £9 billion per annum for over 4,500 clients across many sectors including 32red, Virgin Atlantic, The AA, GSK Direct, Not On The High Street, Clinton Cards and The IG Group. 

Innovation

Our vision is to be a highly innovative payment services business that continually adds value, where our customers are advocates and our people love to excel.

We are a dynamic and innovative company. We see what others don’t and bring new ideas from concept to reality, literally making innovation happen.

We have gained significant expertise over the past ten years which enables us to make recommendations on fraud controls to enable you to minimise your exposure to fraud. Many of our clients have utilised ‘RealScore’, our fraud management tool which includes over forty automated checks that are completed in real time while a card is being authorised.

We take an innovative approach to relationship management. Our customer service and support offering is second to none, and we are confident of maintaining a productive relationship as we move forward with our clients.

Security

Inherent to our operations and business approach is the need to provide a secure, robust and reliable payment processing service. Information security is our top business priority. To this end we have invested in extensive security controls and infrastructure.

Realex Payments are certified and approved by several leading financial institutions. Our systems and security controls are based on current industry standards. There are several layers of technology in place to ensure the confidentiality, authentication and integrity of information.

Realex is fully PCI compliant to the highest level of PCI, and was one of the first PSP’s in Europe to deliver this with Level 1 certification achieved in October 2003. We appeared on the VISA website as a case study on implementing the PCI DSS. 

Flexibility & Partnered Approach

Realex provide tailored and secure payment solutions to over 4,500 clients globally.

We pride ourselves on our partnered approach. We always aim to deliver the right, bespoke solution for our clients within the agreed timeframe. We help every step of the way with what can be technically challenging integrations. You will get your own dedicated account manager who will work with you from preliminary meetings right through to go live and beyond.

We have built up our industry expertise over a number of years and our clients have seen that we bring the tailored approach and peace of mind that their needs demand.

“Realex became an obvious choice for us based on their experience in dealing with high volume and value transactions, and their willingness from the start to work with us as a collaborative partner rather than just a service provider”- Paul Gurnell, GlaxoSmithKline